Summary
In this 21-minute interview on BFM 89.9's Open For Business, Dr Mok Chi Chien traces the Mediwira story from a single family clinic in Pasir Gudang (2012) to a 21-outlet healthcare group generating over RM20 million a year — all without external funding.
He explains the clinician-partnership model: every clinic is run by a doctor or dentist who holds real equity, not a salaried employee. This ownership culture drives quality and retention far better than KPIs alone. Dr Mok also breaks down the economics — dental margins outperform medical, braces are the biggest revenue driver, and corporate panel work accounts for 50–70% of a mature clinic's income.
On the road to 100 outlets by 2030, the bottleneck isn't capital — the partner model is self-funding — but finding the right clinicians. The group is investing heavily in central infrastructure: a proprietary clinic management app (live on all dental clinics, piloting in medical), a warehouse pharmacy for centralised purchasing, and standardised SOPs that can serve 100 clinics at the same cost as 22.
Dr Mok discusses why the group is deepening in Johor, Selangor, and Sabah before spreading nationally, and addresses the end game: while an IPO is a consideration, the priority is building a lasting legacy rather than a quick exit.
Ringkasan (Bahasa Malaysia)
Dalam temu bual 21 minit di BFM 89.9 Open For Business, Dr Mok Chi Chien menceritakan perjalanan Mediwira dari sebuah klinik keluarga di Pasir Gudang (2012) kepada rangkaian 21 cawangan dengan hasil tahunan melebihi RM20 juta — semuanya tanpa pembiayaan luar.
Beliau menjelaskan model perkongsian klinisian: setiap klinik dikendalikan oleh doktor atau doktor gigi yang memiliki ekuiti sebenar, bukan pekerja bergaji. Budaya pemilikan ini mendorong kualiti dan pengekalan yang lebih baik berbanding KPI semata-mata. Dr Mok juga membincangkan ekonomi perniagaan — margin pergigian lebih tinggi daripada perubatan am, rawatan pendakap gigi (braces) merupakan penyumbang hasil terbesar, dan panel korporat menyumbang 50–70% pendapatan klinik matang.
Untuk mencapai sasaran 100 cawangan menjelang 2030, halangan utama bukan modal — model perkongsian membiayai sendiri — tetapi mencari klinisian yang sesuai. Kumpulan ini melabur besar dalam infrastruktur pusat: aplikasi pengurusan klinik proprietari (sudah beroperasi di semua klinik pergigian, dalam fasa perintis untuk perubatan), farmasi gudang pusat, dan SOP standard yang boleh melayani 100 klinik pada kos sama seperti 22.
Dr Mok turut membincangkan mengapa kumpulan ini mengukuhkan kedudukan di Johor, Selangor dan Sabah sebelum berkembang ke seluruh negara, serta matlamat jangka panjang: walaupun IPO merupakan pertimbangan, keutamaan adalah membina legasi yang berkekalan.
Show details
- Programme: Open For Business
- Station: BFM 89.9 (The Business Station)
- Presenter: Audrey Raj
- Producer: Audrey Raj, Carol Wong
- Guest: Dr Mok Chi Chien (Co-Founder & Chief Operating Officer, Mediwira Group)
- Aired: 19 August 2026, 10:00 PM
- Duration: 21 minutes
“What makes Mediwira unusual is its ownership structure. Rather than relying on salaried employees, every single clinic is run by a doctor or dentist holding real equity as a partner.”
— BFM 89.9